iKey Technical Support

Can't wait for the FTP server downloads? You can find each of these files in the knowledge base. Just enter the knowledge base and do a search for the respective ID# in the first field.

1. 1. Driver Update - Most issues can be resolved by updating your iKey driver to the latest version. Please refer to the common software download matrix for the latest iKey driver.
2. 2. Authentication Solution - For users who need utilties, PKCS#11 or MSCAPI interfaces for the iKey products, download the latest version of the authentication solution from our software download matrix.


Common Software Downloads:

Name	Version	OS	Product	Size
iKey Driver	v3.4.7	Windows 95/98/NT/2000/XP	All iKey Products	2.2 MB
iKey2032 Authentication Solution	v4.7 MU18	Windows 95/98/NT/2000/XP	iKey 2032	27.7 MB
iKey2032 Authentication Solution	v4.7 MU15	Windows 95/98/NT/2000/XP	iKey 2032	21.2 MB
iKey1000 Authentication Solution	v2.2.2.55	Windows 95/98/NT/2000/XP	iKey 1000 iKey 1032	6.3 MB
iKey Driver with iKey 1000 Token Utilities (iKeyAll)	v3.4.6	Windows 95/98/NT/2000/XP	iKey 1000	5.3MB
iKeyFinder	v2.0	Windows 95/98/NT/2000/XP	All iKey Products	1.7 MB

If you are still unable to solve your problem with the downloads listed above, please search the Knowledge Base for a solution to your particular issue.

If you are still unable to solve your problem, complete the following End User Tech Support Form to for additional assistance. An incomplete form may delay the process, so please complete as much information as you can.

SafeNet Customers - you can find additional information through the Customer Connection Center. Click here to log into the Customer Connection Center.

Disclaimer

Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that SafeNet is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:

• driver installation issues
• minor configuration questions

We always recommend downloading the latest Sentinel System Drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.