iKey Service Center
iKey Technical Support
Can't wait for the FTP server downloads? You can find each of these files in the knowledge base. Just enter the
knowledge base and do a search for the respective ID# in the first field.
- 1. Driver Update - Most issues can be resolved by updating your iKey driver to the latest version.
Please refer to the common software download matrix for the latest iKey driver.
- 2. Authentication Solution - For users who need utilties, PKCS#11 or MSCAPI interfaces for the iKey products,
download the latest version of the authentication solution from our software download matrix.
Common Software Downloads:
If you are still unable to solve your problem with the downloads listed above, please search the
Knowledge Base for a solution to your particular issue.
If you are still unable to solve your problem, complete the following End User Tech Support Form
to for additional assistance. An incomplete form may delay the process, so please complete as much information as you can.
SafeNet Customers - you can find additional information through the Customer Connection Center.
Click here to log into the Customer Connection Center.
Disclaimer
Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide.
For most problems, intimate knowledge of the software package's security is needed. This is information that SafeNet
is not privy to. For this reason, it is always a good idea to contact the developer of your software product
for support. We are limited to the help only with:
- driver installation issues
- minor configuration questions
We always recommend downloading the latest Sentinel System Drivers if your hardware key is not detected.
But, if this does not work, you will need to contact the software developer for advanced support.
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