Sentinel Support

Welcome to the Express Service Center. This area has been created to help bring a resolution to your technical problem in the quickest way possible.

For a resolution to your technical problem, please take the following steps:

Step 1 - Driver Update

Many technical problems involving our Sentinel keys can be resolved simply by installing the latest system drivers. Please download and install the latest driver below.

Sentinel Protection Installer v7.0 - ( Download Driver) (View Readme)
For Windows 98/ME/NT/2000/XP/Server 2003 (WHQL Certified)

This is the latest version of the Sentinel Driver. This replaces both the Sentinel System Driver and the "Sentinel Combo Installer". This will install both the Driver and the Sentinel SuperPro/Ultrapro Server onto your system.

This will work for the following keys: Sentinel UltraPro, Sentinel SuperPro, Sentinel Pro/Scribe/Cplus

Please note, for Sentinel Pro/Scribe/Cplus users, please choose the "Custom" option during installation to prevent the installation of the SuperPro/Ultrapro Server.

Non-Windows Drivers:

Driver Name	Version	OS	Product	Size
SuperPro Driver	v5.50	Suse 9.0	Sentinel SuperPro	1.14MB
SuperPro Driver	v5.50	SuSE 8.2	Sentinel SuperPro	1 MB
SuperPro Driver	v5.50	Linux Redhat 9.0	Sentinel SuperPro	170k
SuperPro Driver	v5.50	FreeBSD 5.0	Sentinel SuperPro	136k
SuperPro Driver	v1.0.0.2	MacOS X 10.3.x	Sentinel SuperPro	448k

Other Downloads:

Driver Name	Version	OS	Product	Size
Sentinel SuperPro Medic	v6.3.0	Windows 95/98/NT/2000/XP	Sentinel SuperPro	7 MB
Sentinel Medic	Legacy	Windows 95/98/NT/2000/X	All Sentinel Keys	170k
SSD Cleanup	v1.1	Windows 95/98/NT/2000/XP	Removes Sentinel System Driver	11k

Step 2- Check Compatibility

There are a small number of known incompatibility that we have with certain products.

You can find the latest compatibility information between our products and other hardware devices in by click here.

Step 3- troubleshooting help

If you are still experiencing technical problems, please download the following support ndocument. This document will help you resolven the most common problems with our hardware keys. Please note, you will also need to download the Sentinel SuperPro Medic (found above). If you are still unable to resolve your problem, you can contact our technical support group by clicking here.

Step 4 -knowledge base

If the troubleshooting document was not able to resolve your problem, or if you would like to find additional technical information (such as Frequently asked questions, tech notes, and other files) you can browse through our knowledge base. Click here to go to the knowledge base.

Step 5- email support

Complete the following End User Tech Support Form to receive an answer if you cannot locate a solution to your problem in the Knowledge Base. An incomplete form may delay the process, so please complete as much information as you can.

Disclaimer

Please note, that though we will make the best effort to help you, we are limited on how much support we can actually provide. For most problems, intimate knowledge of the software package's security is needed. This is information that SafeNet is not privy to. For this reason, it is always a good idea to contact the developer of your software product for support. We are limited to the help only with:

• driver installation issues
• minor configuration questions

We always recommend downloading the latest Sentinel System Drivers if your hardware key is not detected. But, if this does not work, you will need to contact the software developer for advanced support.